Customer Service Advisor

Customer Service Advisor  

Posted by:
Global Airport Concierge | Public profile »
Region:
Central London 
Location details:
London 
Job Sector:
Customer Service 
Period:
10+ Months 
Type:
Full-time 
Remuneration:
Paid 
Post date:
09/10/2018 


Description

Rotational Shift Work

06:00 - 14:00
14:00 - 22:00
22:00 - 06:00

Role and Responsibilities

• Answer client/service provider calls politely and effectively, resolving any issues/queries they may have

• Process client bookings and offer additional services related to their booking

• Answer client/service provider emails articulately and within a timely manner ensuring SLA’s are adhered to

• Completing all of the assigned operational checks regarding client bookings

• Assisting accounts team in collecting payment for all bookings prior to them taking place

• Assisting management in facilitating any admin tasks that are required

Job Type: Full-time

Salary: £18,000.00 to £20,000.00 /year

Qualifications

• Ability to communicate to an excellent standard via phone and email to resolve the clients queries

• Ability to provide good attention to detail to ensure all the client requests are adhered to correctly

• Ability to manage and adapt in difficult situations, ensuring the client receives a satisfactory resolution

• Ability to organize themselves to multi-task effectively whilst ensuring standards do not suffer

• Ability to work alone and amongst a team to achieve the common objective

• Confident IT User i.e. Internet and computer literate

• Ability to use MS Excel, MS Word and Outlook to a good level

• Languages would be a benefit but not essential