Job application

Job Sector: Customer Service

Location: London - Central London

Type: Part-time

Period: 1 - 3 months

Remote Internship: Yes

Languages: English (Default)

Description: Secret Spa is a luxury mobile beauty and wellness app covering London, Manchester and Brighton, bringing five-star treatments to the comfort of our client's homes. We are looking for a passionate and enthusiastic individual to join our team! As a Customer Service Executive, you will be the first point of contact for our clients, professionals and VIPs to help arrange and confirm beauty treatments. Zero-Hour contract: • Minimum 8 hours a week (likely to be 13+ hrs) • Weekend, early morning / evening cover • £12 p/h Responsibilities: • Answering calls, emails and live chat • Matching and rescheduling bookings • Responding to general enquiries • Liaising with our professional network to arrange and oversee customer bookings • Dealing with PR & marketing requests for our celebrity/influencer and VIP clients • Assisting with administrative duties and updating logs with the relevant information • Assisting with all ad-hoc office tasks • Arranging bespoke and group bookings • Posting Gift Cards to customers What we are looking for: • 1-2 years customer service experience • Excellent communication skills, both verbal and written • Must be able to work weekends and evenings • Computer literate • Zendesk experience (non-essential) • A passion for beauty • Ability to work in a fast-paced environment and think on your feet • Great interpersonal skills Benefits to you: • Become a part of an exciting and fast-growing start-up in the beauty industry • Account credit to book treatments • Opportunity to attend exclusive industry events • Be a model for our trade tests (free beauty treatments!)

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