Brand & Operations Executive

Job Specification

The Cocktail Society is a subscription box business founded in 2021. We operate the UK’s only cocktail experience subscription box. We also retail cocktail gifts and bottled cocktails across retail outlets and online. In our first year, we were voted “Best Cocktail Subscription” by BBC Good Food and among GQ Magazines' “Best Subscriptions 2021” Our products have also been awarded with Great Taste Awards which are decided by a leading industry panel. Our vision for the company is to become the leading cocktail subscription box in the UK and we want you to be part of the team to help us achieve this vision. The Cocktail Society is part of Eventuality Group which also operates a market-leading agency for the drinks and hospitality industry, The Cocktail Service. The agency delivers events for the biggest brands and companies in the world and has built an unrivalled reputation as a market leader. Role Outline This role is a very exciting one (we think so anyway!) as you will be joining a company in its early stages with big growth ambitions over the next 5 years. If successful, you will be our first employee and as such will have the potential for virtually unlimited opportunities for progression (for the right applicant). However, you will be part of a larger team from our other business that works out of the same offices. The company very much has a start-up mentality. By this we work in a fast-paced environment, no two days are the same and we expect the team to help out in any area that is necessary. This will include customer service, new product development, picking and packing, building relationships with our members and overall contributing to our growth in any way that might be required. So if you want to be part of a growth story and be rewarded for loyalty, hard work and innovation this is the role for you. We want a motivated, ambitious individual to come and be part of something very special. That said, the role will focus on four core areas day to day: Community Management • Manage the day-to-day customer service enquiries from our customers and subscribers. Whether it be an enquiry via email, phone, or our website ‘Live Chat’ function, offering excellent support and communication is vital to building & retaining our community. • Manage any customer issues around deliveries, missing items etc alongside the Ops Team. • Printing all orders and creating any required gift notes. • Monthly tasks to include collating, checking, and printing all subscription orders; creating and printing monthly subscriber note and ensuring any additional print materials/extras are included in each box. • Research and organise additional subscriber benefits, e.g. Discounted tastings & distillery tours, retail discounts with brand partners and other exclusive offers. • Arrange social media & website cocktail content, from brand partners, for our various subscriber channels, e.g. Cocktail demonstrations for Instagram from brand ambassadors. • Gather feedback from customers/subscribers, including any potential areas of improvement to our products/subscriptions. Brand Partnerships • Research and plan our subscription box brand partnerships, ensuring the box contents are agreed to three months in advance of the dispatch date with the co-founder. • Manage all brand partner relations to ensure we deliver marketing value to every brand. • Organise the delivery into our HQ of all stock items (liquid, snack & free gift) in plenty of time for subscription boxes to be fulfilled each month. • Gather required social media images (incl. URL) from brand partners and schedule. • Further develop brand partnership opportunities around sampling via our subscription boxes, including incentivising subscribers to offer feedback on new brands etc. Retail • Manage all retail orders, log on Salesforce and communicate the orders to the Ops Team. • Ad hoc retail projects. Operations • Assist the operations team in readying and fulfilling our monthly subscriptions and day-to-day orders. • Assists with batching and bottling Skills · Time management skills, ability to manage multiple timelines, deadlines, actions in a collaborative extremely fast-paced environment. · Excellent customer management skills, confident in building relationships. · Excellent problem-solving skills, able to come up with solutions and overcome obstacles. · Strong collaboration skills. · Strong communication (written and verbal) and influencing skills, particularly when influencing customers. · Self-motivation, initiative, and high energy. · Has high personal standards and promotes them in others. · Clear and confident decision-making. · Flexible, versatile and copes well under pressure. · Open, honest, and direct - is comfortable in giving and receiving constructive feedback. · Passionate about achieving business success and driving community improvement. · An excellent ability to build relationships with your colleagues, suppliers, customers, and brand partners. · Strong knowledge of the Microsoft Office Suite, particularly Excel. This is a full-time role with a very competitive salary.