Job Description
Customer Support Analyst (Health and Social Care Sector)
The Access GroupJob Sector - Health & Social Services, Customer Service, Administration & PA, Information Technology (IT) / Web Development
Location - Bournemouth - South West England
Type - Full-time
Period - +12 months
Remote Internship - Yes
Languages - English
Job Specification
We have all supported those who work to look after those that need assistance over the last year. Now is your chance to join a team that helps support those supporting others every day. You will be using your knowledge of the Health and Social Care Sector and your passion for customer service and software, to ensure our customers have more time to do the things important to them, supporting others. Every day is different, but you will: - Help our customers with questions and allow them to get the most out of our software by resolving their queries in accordance with our Milestones (SLA’s) - Provide high-level customer service via chat, telephone or email. - Promote the online Access Customer Success Portal, including helping customers register - Write, edit, and revise our customer Knowledge Base articles - Take initiative and support continuous improvement of our customers' experience by proactively identifying case trends, researching potential challenges and creating solutions. - Also proactively identify any risks to service and the consequences to Access. You will drive and escalate mitigation. - Ensure that the quality of the support meets The Access Customer Service standards by delivering against and exceeding your objectives. If you have industry experience or are just keen to help support our customers in the Heath and Social care Sector, making a real difference, then this is a great opportunity to join a best in class, fast-growing Software house
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