Job Description
Client Concierge Executive
Secret SpaJob Sector - Customer Service
Location - London - Central London
Type - Part-Time/Full-Time
Period - 1 - 3 months
Remote Internship - Yes
Languages - English
Job Specification
Secret Spa is a leading luxury mobile beauty and wellness app covering London, Manchester and Brighton. We bring five-star treatments to the comfort of our client's homes and work with some exciting brands and partners including L’Oréal, RIXO, Charlotte Simone & OPI on photoshoots and bespoke events. Secret Spa has become a trailblazer in the industry offering personal care services to our ever-growing customer community. Our Client Concierge team is expanding, and we are seeking a passionate, enthusiastic and diligent individual who thrives in a fast-paced environment. As a Client Concierge Executive, you will be the expert in managing customer relationships and maintaining a positive brand image at every point of contact. Requirements: * Resolving customer queries via phone, email and live chat whilst applying critical thinking to handle specific issues with confidence and going the extra mile to deliver exceptional customer service * Matching and rescheduling bookings, as well as promptly responding to general enquiries * Liaising with our network of beauty professionals to arrange and oversee customer bookings, including bespoke and group booking requests * Dealing with PR & marketing requests for our celebrity/influencer and VIP clients * Following standard procedures of escalation for unresolved issues and formal complaints * Being the voice for our customers by passing their feedback onto the relevant team around product, treatments and overall booking experience * Assisting with ad-hoc tasks and administrative duties, including updating logs with relevant information * Being proactive in learning about treatments & product to better assist our customers About You: * Experience in a Customer Success, Support and/or Sales role * Friendly, engaging and clear communication, both written and spoken * Passionate about building client relationships and acquiring ‘customers for life’ * Solution driven mindset and being proactive in resolving all customer enquiries to improve their experience * Ability to prioritise tasks and queries, depending on level of urgency * A team player, with great work ethic and exceptional time management skills * Flexible to work evenings & weekends * Experience in using Zendesk * Passion for all things beauty Benefits: * Be part of a rapidly growing start up, with ample opportunity for growth and progression * Collaborative company culture with exciting social events * A flexible working environment * Account credit to book treatments (£600 per annum) * Opportunity to attend exclusive industry events such as the National TV Awards, LFW and Capital Radio Summertime and Jingle Bell Balls * Be a model for our trade tests (free beauty treatments!) * Free Breakfast and quality coffee provided * Free Gym onsite * Exciting co-working environment with a number exciting start-ups on site Details * START: ASAP * Starting salary – 21k per annum * 23k after passing probation * 3 days in the office / 2 working remotely If you are looking for an opportunity to build your career, please apply! We would love to speak with you.
| Name | Location | Active Jobs |
|---|---|---|
BUNTING HOLDINGS LTDSkin health and expert skincare products.... |
Laddingford, |
0 |
WPGM LTDWe showcase and feature the best in new and emerging music from all around the world.... |
London, Greater London |
20 |
JBROWN GLOBAL LIMITEDTrusted commercial agents and chartered surveyors guiding clients through sales, lettings, acquisiti... |
London, Central London |
2 |
M N K ACCOUNTANTS LTD... |
London, |
2 |
LONDON PROPERTY STAGING LTDHi! Thanks for stopping by. We're a growing home staging business. Based in South London, we serv... |
London, |
1 |
| Vacancy | Sector | Location | Job Type | Remote | Date Published |
|---|---|---|---|---|---|
Accounts Admin Internship at M&K AccountantsM N K ACCOUNTANTS LTD |
Accountancy |
London, Central London | Full-time | No | Jul 26, 2026 |
Business Assistant (2026)WPGM LTD |
Media / New Media, Marketing / Advertising / Social Media, Business Management / Development, Administration & PA |
London, Central London | Full-time | No | Jul 26, 2026 |
Brand Design Executive (2026)WPGM LTD |
Public Relations (PR) & Communications, Media / New Media, Marketing / Advertising / Social Media, Design / Web Design / Graphic Design |
London, Central London | Full-time | No | Jul 26, 2026 |
Digital PR And Publicity Executive (2026)WPGM LTD |
Public Relations (PR) & Communications, Media / New Media, Marketing / Advertising / Social Media |
London, Central London | Full-time | No | Jul 26, 2026 |
Sales And Marketing Executive (2026)WPGM LTD |
Sales, Media / New Media, Marketing / Advertising / Social Media, Business Management / Development |
London, Central London | Full-time | No | Jul 26, 2026 |
PR and Marketing Executive (2026)WPGM LTD |
Public Relations (PR) & Communications, Media / New Media, Marketing / Advertising / Social Media |
London, Central London | Full-time | No | Jul 26, 2026 |
Social Media and Content Intern – Home StagingLONDON PROPERTY STAGING LTD |
Photography / Videography, Marketing / Advertising / Social Media, Architecture / Interior Design |
London, Greater London | Part-time | No | Jul 22, 2026 |
Marketing InternshipM N K ACCOUNTANTS LTD |
Marketing / Advertising / Social Media |
London, Central London | Part-time | No | Jul 21, 2026 |
Brand Design Internship (Part-Time)JBROWN GLOBAL LIMITED |
Design / Web Design / Graphic Design |
London, Central London | Part-time | Yes | Jul 07, 2026 |
Real Estate Surveying InternshipJBROWN GLOBAL LIMITED |
Construction, Surveying, Property Management / Real Estate |
London, Central London | Part-time/Full-time | No | Jul 07, 2026 |
| Vacancy | Sector | Location | Job Type | Date Published |
|---|---|---|---|---|
Events Accounts ManagerAnn Events Hire Ltd |
Sales, Events, Customer Service |
Hayes, Central London | Part-time/Full-time | Feb 20, 2022 |
Community Lead & AdminstratorLegalDrop |
Legal, Internet Business / Online / Mobile, Customer Service, Administration & PA |
Hove, South East England | Full-time | Dec 03, 2021 |
Community Arts AssistantCLAREMONT PROJECT (ISLINGTON) |
Marketing / Advertising / Social Media, Health & Social Services, Events, Customer Service, Charity / NGO / Social Services / Non Profit, Arts / Dance / Theater / Entertainment, Administration & PA |
London, Greater London | Part-time | Jul 01, 2024 |
Customer Relations/Content CreationFURBALL PETS LIMITED |
Customer Service, Sales, Retail, Marketing / Advertising / Social Media, Design / Web Design / Graphic Design, Business Management / Development |
London, Greater London | Part-time | May 24, 2024 |
Client Manager Assistant/AdminANAKINA LTD |
Customer Service, Administration & PA |
London, Central London | Part-time/Full-time | Apr 08, 2024 |
InternshipElth Natural Ltd |
Sales, Internet Business / Online / Mobile, Design / Web Design / Graphic Design, Customer Service, Accountancy |
London, Greater London | Part-time/Full-time | Nov 24, 2022 |
Customer Support Analyst (Health and Social Care Sector)The Access Group |
Health & Social Services, Customer Service, Administration & PA, Information Technology (IT) / Web Development |
Derby, South West England | Full-time | May 13, 2021 |
Business Development & MarketingMAYFAIR NETWORKING EVENTS LTD |
Public Relations (PR) & Communications, Marketing / Advertising / Social Media, Events, Customer Service, Business Management / Development |
London, Central London | Part-time | Jun 03, 2025 |
Account ManagementHYBR |
Sales, Property Management / Real Estate, Customer Service, Business Management / Development |
London, Central London | Full-time | Apr 19, 2021 |
Social Media CoordinatorFood Innovation Solutions |
Marketing / Advertising / Social Media, Customer Service |
London, Central London | Part-time | Apr 14, 2021 |
| Sector | Vacancies | |
|---|---|---|
Market Research / Analysis |
216 | View |
HR & Recruitment |
219 | View |
Hospitality / Catering |
83 | View |
Marketing / Advertising / Social Media |
2747 | View |
Education & Teaching |
160 | View |
Consulting |
143 | View |
Administration & PA |
474 | View |
Internet Business / Online / Mobile |
314 | View |
Travel & Leisure |
121 | View |
Telecommunications |
13 | View |
Events |
331 | View |
Miscellaneous |
31 | View |
Legal |
54 | View |
Scientific / Pharmaceutical / Biotech |
14 | View |
Architecture / Interior Design |
151 | View |
Business Management / Development |
547 | View |
Sales |
478 | View |
Utilities (Energy, Water, Gas) |
6 | View |
Project Management |
117 | View |
Design / Web Design / Graphic Design |
465 | View |
| Region | Vacancies | |
|---|---|---|
Central London |
5271 | View |
Greater London |
1261 | View |
South East England |
372 | View |
South West England |
95 | View |
East of England |
46 | View |
East Midlands |
51 | View |
West Midlands |
169 | View |
North East England |
9 | View |
North West England |
144 | View |
Yorkshire and the Humber |
34 | View |
Scotland |
46 | View |
Wales |
25 | View |
