Job Description
An exciting opportunity to immerse yourself in startup life and oversee the making of an innovative legal-tech product from the ground up. Reporting directly to the CEO the Community Lead & Administrator will be an integral part of the team, based in our Hove office. We are fast approaching product-market fit, our traction is growing and we are optimising our channels. We have a growing community of legal advisers and SME customers which is where you come in, playing a pivotal role on both the buyer and seller sides of our marketplace.
LegalDrop is revolutionising access to legal services for small businesses in the UK, with a vision to expanding into enterprise and B2C. We are on a mission to make legal advice simple to access for businesses of any size. Like Airbnb, but for legals, we operate a marketplace with lawyers selling fixed-fee legal services to businesses. Our customers are at the centre of everything we do.
Job responsibilities:
Community Lead – approx. 80%
- • Delivering the highest levels of service and support to customers and advisers equally to ensure
minimum friction and maximum satisfaction in all interactions on- and off- platform
- • Proactively build a funnel of advisers for the marketplace and manage all aspects of vetting,
issuing contracts and on-boarding them to the website
- • To be the first point of contact for customers via online chat, email and phone
- • Ensure that all customer and adviser requirements and status updates are communicated
effectively across the team for invoicing, and process/service improvement purposes
- • Ensure that contracts and agreements are issued and filed, and ensure that processes are in
place, and followed, to ensure we remain compliant with financial and legal regulations
- • Maintain internal databases, systems, and reports
Adminstrator – approx. 20%
- • Provide administrative support to the CEO e.g. drafting, proofreading and editing pitches and
marketing collateral; arranging meetings; ad hoc project management and research
- • Support the CEO to produce Investor material and marketing collateral: presentation creation,
design, refinement, proofreading, and editing
- • General office management and administration tasks as needed
Requirements for the role:
- • 2:1 degree level education
- • >1 year experience in a customer service or business development role
- • Proactive, helpful and energetic approach, and a willingness to learn
- • Excellent communication and IT skills
Candidates would ideally also have:
- • Experience working with Hubspot and Wordpress useful, but by no means essential
What’s it like at LegalDrop?
- • Tight-knit. We are a small, supportive and friendly team who enjoy a good laugh.
- • Fast-Paced. We’re not going to sugarcoat it, the start-up life isn’t for everyone. Sometimes you will
need to wear different hats and juggle multiple priorities at once.
- • Rewarding. Building a product from the ground up and putting your own stamp on it, managing a
project from inception to completion, seeing the fruits of your labour and hearing from happy
customers – just a few of the perks that make startup life so rewarding.
Apply because…
- • You want to join a mission-driven company that fixes real problems for real people.
- • You are ready to take charge of a channel and dominate it. You and your work will have direct,
tangible impact.
- • You have boundless energy and are ready for a new challenge.
- • You aren’t afraid to try (even if you don’t get it right first time!)
We are looking for a full-time member to work with us from our Hove office, our working hours are 8.45am – 5.45pm Monday-Friday.
If you are excited by the prospect of being part of our journey and are keen to hear more, please send your CV and a short cover letter outlining your experience, availability, and salary expectations.
Sorry, no recruitment agencies this time.
