Location: Remote - South West England
Job Sector: Administration & PA
Period: 1 - 3 months
Remote Internship: Yes
Languages: English (Default)
Description: Requirements of the role: Taking and replying to calls, texts, emails and web enquiries from the YourLocksmith website, social media channels (Facebook) and Yell and Google Directory Listings from new customers looking for locksmith services in professional and friendly manner Liaising with the office manager and senior technician to qualify the cost of the job and relaying this back to the customer. Booking and confirming new appointments into the diary of the senior technician and customers calendar via email and Google Calendar. Reaffirming confirmation of booking the morning/day of the appointment with the customer. Ensuring follow ups after each appointment to get feedback/reviews from customers for our Yell, Google and Facebook business listings. Helping with any customer queries, questions or concerns leading up to and after the appointment. Creating new invoices and emailing them to the customers and following up after the invoice has been sent to ensure payment is completed. Requirements of the candidate: Very organised Good communication skills Good english skills (even if not first language) Ability to write emails efficiently with good english Ability to use outlook, gmail, google calendar and invoice platform to create and send invoices Ability to pick up new tasks quickly and complete them within set timelines Ability to take direction well, use initiative and ask questions where needed of the senior team to ensure job is completed to the highest standard Polite, friendly and approachable customer service skills Good listening skills For full clarity, this internship would be initially unpaid for a minimum of 2 months and would be reviewed upon the end of the 8 week term to qualify for a potential paid full time position.