Job Description
Customer Support Analyst (Hospitality Team)
The Access GroupJob Sector - Hospitality / Catering, Customer Service
Location - Brackley - South East England
Type - Full-time
Period - +12 months
Remote Internship - Yes
Languages - English
Job Specification
If you want to help all of our amazing hospitality customers, get the most out of their Access software suite, so they have time to concentrate on extending the great welcome, we have all missed then come and join the Access Hospitality Support Team. Every day is different, but you will: Help our customers with questions and allow them to get the most out of our software by resolving their queries in accordance with our Milestones (SLA’s) Provide high-level customer service via chat, telephone or email. Promote the online Access Customer Success Portal, including helping customers register Write, edit, and revise our customer Knowledge Base articles Take initiative and support continuous improvement of our customers' experience by proactively identifying case trends, researching potential challenges and creating solutions. Also proactively identify any risks to service and the consequences to Access. You will drive and escalate mitigation. Ensure that the quality of the support meets The Access Customer Service standards by delivering against and exceeding your objectives. If you have industry experience or are just keen to help support our customers in the Hospitality Sector, then this is a great opportunity to join a best in class, fast-growing Software house
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Retail |
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216 | View |
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160 | View |
Industrial / Manufacturing |
13 | View |
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151 | View |
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83 | View |
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20 | View |
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465 | View |
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45 | View |
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40 | View |
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