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Job Description

HostHelp internships in Central London, London

Community Management

HostHelp
Employer Profile

Job Sector - Events

Location - London - Central London

Type - Part-Time/Full-Time

Period - 4 - 6 months

Remote Internship - Yes

Languages - English

Job Specification

Here at HostHelp, we only partner with hosting providers that we genuinely believe in. We only endorse and recommend hosting providers that have some of the best services and offer outstanding customer service to their customers. After a detailed evaluation of 30+ leading hosting platforms, we narrowed it down to 3 resourceful options that fit in three different price ranges: economy, medium, and premium. You should check out our YouTube channel. It has all our research, including a list of the best hosting providers we have found. We have over 10 years of experience in the industry and would love to share this with you. We only list the absolute best providers when reviewing WordPress hosting. No matter your budget, you will be able to find a plan that meets your needs. We provide unbiased information to help people make informed and educated decisions about hosting providers. We also include information from all the hosting providers we work with, and we remain impartial regardless of our association with them. This allows you to choose the best provider that suits your needs through smart and intelligent research made with you in mind. Our team collects data, puts it together and then uses metrics like bandwidth, uptime, etc. to give people an overview of crucial factors that they should keep in mind before choosing a hosting provider. We want to save our customers’ time and energy which is why we create content for our users/customers that are tailored to fit their needs. Our customers can spend more of their precious time on other things they care about. We're currently growing and there is a need for expansion we need to increase our visibility to our target audience, we work in a goal/task orientated way please see the job description below; The role of the community manager is to act as the bridge between the brand. The community we're aiming to create is a loyal audience/ group of core consumers connected by a similar interest. You will need to be the brand’s ambassador, engaging with potential customers and building relationships with existing ones. You will also need to be focused on gauging sentiment around the brand, using social listening tools in order to monitor feedback and engagement. Duties & Responsibilities; - Organise Community events (webinars, talks, and other types of events that will bring new members) - Create and maintain a community that is welcoming, knowledgeable, and passionate about the product - Drive engagement with the community through social media, forums, and other engagements - Increase brand awareness by compiling stories from the community and highlighting them to the rest of the company's social channels - Educate members of the community on relevant topics such as product updates, changes in service offerings, or best practices for using our products/services. - Respond to customer questions or complaints as appropriate; escalate issues to management teams as and when necessary - Monitor feedback from customers and provide feedback back to Management team to help prioritize development efforts - Drive customer satisfaction through proactive customer service efforts

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