Concierge

Description: Typical duties include: • Execute concierge and leisure related requests for our clients, in addition you are expected to provide travel advice and promote the Oliver's Travels brand. • Develop and grow our network of contacts and suppliers, and negotiate commissions • Source products and services online to meet client's expectations • Providing feedback and proactively contributing to team performance • Liaise with the marketing team to update our client database of new product offerings • Provide a high level of customer service in an empathetic and understanding manner. Requirements: • An insatiable appetite for impeccable customer service • Outstanding people skills and an impressive client focus to build lasting relationships with partners and customers • Strong communication skills that allow you to inform, help and advise customers clearly and in a manner that make clients feel loved. • A high standard of both written and spoken English is essential • To be organized and efficient and an ability to work well under pressure quickly and accurately in a fast-paced environment • A passion for boutique and luxury travel • Working hours are 9am-6pm at our offices, however we are currently WFH due to Covid. • Availability to work full time 5 days a week