Operations manager intern

Job Specification

About be/impact Our vision is to bridge the gap between corporates and changemakers (charities and impact-first enterprises) through the exchange of skills and knowledge. To begin with, we are turning corporate employees into teachers and mentor for the non-profit sector. Through our platform, employees deliver the professional training that they receive, allowing them to revise it, anchor their knowledge and develop their soft skills. Most importantly, they make a long-term difference by upskilling charity employees and volunteers, allowing them to have a bigger impact on people's lives and the planet. As we’re onboarding more clients in Q3 & Q4, we’re expecting the volume of initiatives to grow. This is a great chance to learn a lot in a first experience with passionate founders, in an impact project, responsibilities and room to grow. Role Overview As an Operations Intern at be/impact, you will play a crucial role in supporting our operational processes to enhance the efficiency and effectiveness of our programs. Your responsibilities will encompass a range of tasks from onboarding charities and companies, facilitating day-to-day engagements, to contributing to the improvement of operational procedures. This position offers a unique opportunity to directly influence the success of our initiatives while gaining invaluable experience at the intersection of corporate learning and social impact. Ideal for individuals passionate about making a tangible difference through education and social change, you'll join a dynamic team committed to empowering communities and driving sustainable growth. Key Responsibilities 1. Charity and Company Onboarding: • Coordinate and manage the onboarding process for charities and companies each quarter. • Track and report on the rate of charities and companies from initial contact to application acceptance. 2. Day-to-Day Engagement and Support: • Promptly answer queries from charities and employees, creating a responsive and supportive communication channel. • Develop and maintain up-to-date support documentation and instructional articles. • Schedule and organize introductory meetings, training sessions, and other engagement activities. • Produce and distribute regular newsletters to update charities and employees on new opportunities and initiatives. • Ensure completion of surveys and gather data to assess satisfaction and engagement levels. • Create and distribute individual initiative reports for both employees and charities. • Create social media content based on the initiatives 3. Process Improvement: • Continuously evaluate and refine operational processes to enhance engagement and training success, based on the feedback and your observations. • Liaise with the Product team to relay findings and feedback into product development. 4. Material Development: • Produce and regularly update support materials and guidelines for trainers and learners to enhance the learning experience. What you will learn • Non-Profit and Corporate Collaboration: Gain firsthand experience in how non-profits and corporates collaborate to achieve social impact, learning the nuances of stakeholder management. • Operational Excellence: Develop skills in managing complex operations, including onboarding, communication strategies, and process optimization. • Professional Communication: Enhance your ability to communicate professionally across multiple platforms, tailoring messages for different audiences including charities, companies, and internal teams. • Life of a pre-seed stage start-up: navigating uncertainties, finding what are the priorities, problem-solving. There is room for you to take ownership of other topics if you’re interested (community building, social media Your profile • Exceptional Communication Skills: Demonstrated ability to engage effectively and empathetically in written and verbal forms. • Adaptability: Thrives in a dynamic, fast-paced environment; capable of adjusting quickly to changing priorities, and comfort in making decisions on your own. • Passion for Social Impact: Driven by a desire to make a difference in the community through education and social change. • Team Collaboration: Proven skills in working collaboratively with both internal teams and external partners to achieve organizational goals. • Organizational and Process-Driven: Strong organizational and time-management skills with a focus on process documentation and optimization. Why Join Us? • Purpose-driven: Be part of a company on a journey to upskill a million changemakers by 2030. • Professional Growth: A job in an early-stage start-up is a great way to take responsibilities early on and grow with the company. We will provide access to top-level coaches and learning and development. • Our values: people first, impact-driven, growth mindest, positivity, kindness… and the ones you bring! Joining at such an early stage also means you can bring your personality and your ideas to build a culture that resembles you. • Inclusive Culture: Our team is international (German, French, Colombian, Koweïti and Czech) , with a neurospicy cofounder. We are very intentional about building a diverse and inclusive company from day 1: so we really encourage people from all backgrounds to apply. Reach out if you need help with the application or if you have special needs. Application Process 1. Apply with: • What you’re most interested in learning during the internship (100 words max) • One of the following i. a short paragraph about the most impressive thing(s) that you have done, or the thing(s) you are most proud of. (100 words max) (optional) ii. The top 3 reasons why you are a good fit (100 words max) iii. Anything else you want to share about with (100 words max) (optional) • A link to your LinkedIn profile • The format for these questions can be video, voice recording, or a text answer 2. A screening call to see if we’re offering what you’re looking for, and if you’re the kind of person we’re looking for (15 minutes) 3. A technical task (1h) 4. An interview with Ops Manager, COO and co-founder 5. A final interview in person, with both cofounders 6. One or two reference calls. Benefits 1. Transport fees 2. Digital equipment if needed 3. Lunch stipends